Terms of Service
Last updated:
Controlling language: English. Translations (e.g. Spanish, Portuguese) may be provided for convenience; if there is a conflict, the English version controls, except where mandatory local law requires otherwise.
1. Agreement and acceptance
These Terms of Service (“Terms”) are a binding agreement between you and PixelPleno LTDA (“Leasdesk”, “we”, “us”) governing access to and use of our websites, applications, APIs, and related services (collectively, the “Service”).
By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy and Cookie Policy. If you do not agree, do not use the Service.
If you accept on behalf of a company, condominium association, management company, or other entity (an “Organization”), you represent that you have legal authority to bind that Organization. In that case, “you” means the Organization and its authorized users.
2. Who may use the Service
2.1 Eligibility. You must be able to form a binding contract under applicable law (generally at least 18 years old, or the age of majority where you live). The Service is directed to property-management and condominium operations users, not to children.
2.2 Open registration; our right to refuse. Eligible persons may register. We may refuse, suspend, or limit registration or access at any time where we reasonably believe there is legal risk, sanctions exposure, fraud, abuse, unpaid fees, inaccurate Business verification, or a violation of these Terms.
2.3 Geographic availability. The Service is designed for use in connection with customers in markets including the United States, Canada, Brazil, Mexico, Chile, Colombia, and the euro area countries, and may be accessible from other places. We do not warrant that the Service is appropriate or available in every country. You are responsible for complying with local laws where you use the Service. We may block or restrict access by region where required by law or risk policy.
2.4 Not legal, tax, or accounting advice. Leasdesk is software for operations and records. We are not a law firm, not your attorney, and not your accountant. Using the Service does not create a professional-advisory relationship. You remain solely responsible for condominium bylaws, local property rules, labor, tax, consumer, and data-protection compliance in your jurisdiction.
3. The Service and roles on the platform
3.1 What we provide. Leasdesk provides tools for condominium / multi-unit property operations (for example structure, tickets, bookings, maintenance, in-product billing records, and related features as described in-product).
3.2 Contracting customer. The paying / contracting customer is the Organization (an independent manager for one property, or a management company for many). Feature availability depends on plan (e.g. Starter, Pro, Business) as shown at signup or in-product.
3.3 User types.
- Managers and Staff (e.g. maintenance, security): authorized by the Organization.
- Residents: linked only through a unit as Owner or Tenant for a stay. Residents are not paid seats and are not “members” for billing.
- Vendors: may appear as records (contracts, insurance, expenses). They do not receive Service accounts by default.
- Leasdesk personnel: use a separate admin application. To resolve a support case, a Leasdesk administrator may open a read-only support session as a customer user (“View as”): it lasts at most thirty minutes, cannot create, change or delete any data, and its start and end are recorded in the audit log naming the administrator. Leasdesk personnel never act as a customer user beyond that.
3.4 Your responsibility for your users. The Organization is responsible for (a) who it invites or authorizes, (b) Resident linkages to units, (c) all activity under its workspace, and (d) configuring roles appropriately.
3.5 Changes to the Service. We may add, change, or remove features, including for security, legal, or operational reasons. If a change materially reduces paid functionality, we will provide notice where required by law or as we reasonably can. We do not guarantee any particular feature will remain available forever.
4. Accounts, security, and verification
4.1 Accurate information. You must provide true, complete, and current registration and billing information, and keep it updated.
4.2 Credentials. Keep passwords and 2FA devices confidential. You are responsible for activity under your accounts until you notify us of unauthorized use. Notify us promptly of suspected compromise.
4.3 Business verification. Certain plans or features may require company and optional identity document uploads. You represent that documents you submit are authentic and that you are authorized to submit them. We may reject, delay, or revoke access based on verification outcomes. Verification is a risk control for us; it is not a government certification of your Organization.
4.4 One account per authorized user. Do not share login credentials. Do not create accounts to evade a suspension or ban.
5. Acceptable use
You agree not to, and not to allow others to:
(a) violate law, third-party rights, or these Terms; (b) upload unlawful, defamatory, harassing, fraudulent, infringing, or malware-laden content; (c) attempt unauthorized access to the Service, other accounts, or related systems; (d) probe, scan, or overload the Service; scrape or harvest data except through documented APIs we expressly allow; (e) reverse engineer or circumvent technical limits except where mandatory law permits; (f) use the Service to send spam or deceptive communications; (g) misrepresent identity, Organization affiliation, or unit/resident relationships; (h) process resident payments through Leasdesk (resident payment collection is out of scope unless we expressly enable it in writing); (i) use the Service in a way that creates unreasonable risk to other customers or to us (including sanctions-prohibited uses).
We may investigate and remove content or suspend access where we reasonably believe these rules were broken.
6. Content, photos, and licenses
6.1 Your content. You retain rights in content you or your users submit (“Customer Content”), subject to the licenses below and to third-party rights.
6.2 License to operate the Service. You grant Leasdesk a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and create technical derivatives of Customer Content solely to provide, secure, improve, and support the Service, and to comply with law.
6.3 Public photos (product rule). Photos are public within the product contexts where they are shown. All other uploads are private. This visibility is not customer-configurable. Do not upload photos you are not willing to have displayed as public in those contexts. You represent you have all rights and consents needed for photos and other uploads (including from residents or third parties where required).
6.4 Feedback. If you give ideas or suggestions, we may use them without restriction or compensation.
6.5 Copyright complaints. If you believe content on the Service infringes your copyright, send a notice to legal@leasdesk.com with: your contact details; description of the work; URL or location of the material; a statement of good-faith belief; and a statement under penalty of perjury that you are authorized to act. We may remove material and, where appropriate, suspend repeat infringers.
7. Subscriptions, trials, billing, and taxes
7.1 Plans and fees. Paid plans and any free Starter tier are described at checkout or in-product. Fees may include base fees and usage components (e.g. per unit, seat, or storage). We may change prices prospectively with notice; changes do not affect fees already charged except where law requires.
7.2 Who pays. The Organization pays Leasdesk. Residents do not pay Leasdesk through the Service for condo fees or similar, unless we expressly launch that feature later under updated Terms.
7.3 Payment processor. Payments are processed by Stripe. Leasdesk’s merchant account is registered in Brazil. Supported billing currencies may include USD, EUR, BRL, MXN, CLP, and COP depending on billing country and Stripe support. Local methods (e.g. Pix, boleto, SEPA) and automated tax calculation (e.g. Stripe Tax) are not offered unless we expressly enable them.
7.4 Authorization. You authorize us and Stripe to charge your payment method for fees, renewals, and applicable amounts you select. You must keep a valid payment method on file for paid plans.
7.5 Renewal and cancellation. Paid subscriptions renew automatically for the same term unless cancelled in-product or as we instruct, before the renewal date. Cancellation stops future renewals; it does not refund the current period except where required by law or our written policy.
7.6 No refunds (default). Fees are non-refundable except where mandatory law requires otherwise (for example certain consumer cooling-off rights, if they apply to you) or we agree in writing.
7.7 Taxes. Fees are exclusive of taxes unless stated otherwise. You are responsible for taxes arising from your purchase, except taxes based on our net income. We may collect taxes if we enable that later.
7.8 Late payment; chargebacks. We may suspend the Service for overdue amounts. Unjustified chargebacks may result in suspension and recovery of fees, processor costs, and reasonable collection costs.
7.9 Free or discounted access. Free plans or promotions may be changed or ended at any time. They may have limits, watermarks, or fewer features, and may be revoked for abuse.
8. Customer data, deletion, and export
8.1 Ownership of Organization data. As between you and Leasdesk, the Organization retains rights in its operational and property data, subject to these Terms and our Privacy Policy.
8.2 Processor / controller roles. For condominium operations data you enter, the Organization is typically the controller and Leasdesk the processor. For account, billing, Business verification, and our own security/service data, Leasdesk is typically the controller. Details are in the Privacy Policy. Association vs administradora/management company does not change this platform split.
8.3 Account delete. Account “delete” anonymizes and locks the user account. It does not hard-erase all authored operational records needed for Organization continuity, audit, disputes, or legal retention. Soft-delete applies as implemented in the product. Business plans may include a fuller audit log.
8.4 Export. Where the product allows export, you should export data you need before cancellation or deletion. We are not obligated to retain data beyond our retention practices after termination, except where law requires.
8.5 Privacy. Personal data is handled under our Privacy Policy. If we offer a Data Processing Addendum (DPA) for Business customers, it forms part of the agreement when executed or accepted.
9. Intellectual property
9.1 Our IP. Leasdesk and its licensors own the Service, software, documentation, branding, and all related intellectual property. No rights are granted except the limited license in Section 9.2.
9.2 License to you. During your authorized use (and paid subscription where required), we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal condominium / property operations, in accordance with these Terms and plan limits.
9.3 Restrictions. You may not copy, sell, rent, or commercially exploit the Service itself, or remove proprietary notices.
10. Third-party services
The Service may interoperate with third parties (including Stripe and hosting or communications providers). Their terms and privacy policies apply to their services. We are not responsible for third-party services we do not control, except as mandatory law requires.
11. Confidentiality
Each party will protect the other’s non-public information with reasonable care and use it only to perform under these Terms. Exceptions: information that is or becomes public without breach; independently developed; rightfully received from a third party; or required to be disclosed by law (with notice where legally permitted).
12. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
(a) THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”; (b) WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT; (c) WE DO NOT WARRANT UNINTERRUPTED, SECURE, OR ERROR-FREE OPERATION, OR THAT DATA WILL NEVER BE LOST OR CORRUPTED; (d) WE DO NOT WARRANT THAT THE SERVICE SATISFIES EVERY LOCAL REGULATORY, BYLAW, OR PROFESSIONAL REQUIREMENT APPLICABLE TO YOUR PROPERTY OR ORGANIZATION; (e) YOU ARE SOLELY RESPONSIBLE FOR DECISIONS MADE USING THE SERVICE AND FOR BACKING UP CRITICAL DATA WHERE THE PRODUCT ALLOWS.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS. IN THOSE CASES, DISCLAIMERS APPLY TO THE MAXIMUM EXTENT ALLOWED.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
(a) LEASDESK AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR LOST-PROFITS DAMAGES, OR FOR LOSS OF DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY; (b) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO LEASDESK FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (ii) USD 100 (or equivalent) if you are on a free plan; (c) THESE LIMITATIONS APPLY TO ALL THEORIES OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, ETC.).
Mandatory rights. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law (for example, certain liability for willful misconduct, fraud, or death/personal injury caused by negligence where such limits are void). If you are a consumer under mandatory local law (including Brazil’s CDC where it applies), your non-waivable rights remain.
14. Indemnification
You will defend, indemnify, and hold harmless Leasdesk and its affiliates, directors, officers, and employees from and against claims, damages, losses, and reasonable costs (including legal fees) arising out of or related to: (a) Customer Content; (b) your use of the Service; (c) your breach of these Terms or law; (d) disputes among Organization users, residents, vendors, or unit owners; (e) your condominium, employment, tax, or regulatory obligations; or (f) inaccurate or unauthorized Business verification materials — except to the extent caused by Leasdesk’s willful misconduct or gross negligence.
15. Suspension and termination
15.1 By you. You may stop using the Service at any time and may cancel paid plans as described in-product. You may request account anonymization/lock as provided in the product.
15.2 By us. We may suspend or terminate access immediately if: (a) you fail to pay; (b) you materially breach these Terms; (c) your use creates legal, security, or sanctions risk; (d) we are required by law; or (e) we discontinue the Service (with reasonable notice where practicable).
15.3 Effect. On termination, your license ends. Sections that by nature should survive (including fees owed, IP, content license for residual copies, confidentiality, disclaimers, liability limits, indemnity, governing law, and severance) survive.
15.4 No liability for lawful suspension. To the extent permitted by law, we are not liable solely because we suspended or terminated access under this Section.
16. Sanctions, export, and prohibited parties
You represent that you are not prohibited from receiving the Service under applicable sanctions or export laws, and that you will not use the Service for prohibited end uses. We may suspend service to comply with sanctions or export rules.
17. Force majeure
Neither party is liable for delay or failure due to events beyond reasonable control (including natural disasters, war, terrorism, riots, embargoes, acts of government, epidemics, power or internet failures, or third-party provider outages), for so long as the event continues. Payment obligations for services already rendered are not excused.
18. Governing law, disputes, and local mandatory rules
18.1 Governing law. These Terms are governed by the laws of Brazil, without regard to conflict-of-law rules, except that mandatory protections of your country of residence or establishment that cannot be waived will still apply to you.
18.2 Venue. Subject to Section 18.3 and mandatory law, courts located in São Paulo, Brazil will have exclusive jurisdiction over disputes arising out of these Terms.
18.3 Consumers and local courts. If mandatory law gives you the right to sue in your home courts or under your home law (including rules protecting consumers in Brazil, or equivalent protections elsewhere), those rights remain. Informal negotiation first is encouraged: contact legal@leasdesk.com before filing a claim.
18.4 Class actions. Where permitted by law, you and Leasdesk agree to bring claims only in an individual capacity, not as a class or representative proceeding. If this waiver is unenforceable in your jurisdiction, it will be severed as to that proceeding only.
18.5 Injunctive relief. Either party may seek interim injunctive relief in any court of competent jurisdiction to protect IP or confidential information.
19. Electronic communications
You consent to receive agreements, notices, and disclosures electronically (email, in-product, or website posting). Notices to you may be sent to the email on your account. Notices to us must be sent to legal@leasdesk.com.
20. Changes to these Terms
We may update these Terms by posting a revised version and changing the “Last updated” date. For material changes affecting paid customers, we will provide additional notice (email or in-product) where required by law or as we reasonably can. If you continue using the Service after the effective date, you accept the updated Terms where permitted by law. If you do not agree, stop using the Service and cancel as provided in-product.
21. General
21.1 Entire agreement. These Terms, the Privacy Policy, Cookie Policy, plan descriptions you accept at checkout, and any DPA or order form we execute with you, are the entire agreement and supersede prior negotiations on the subject.
21.2 Severability. If a provision is unenforceable, the rest remains in effect, and the provision will be modified to the minimum extent needed to be enforceable.
21.3 Assignment. You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets. These Terms bind permitted successors.
21.4 No waiver. Failure to enforce a provision is not a waiver. Waivers must be in writing.
21.5 No third-party beneficiaries. Except for indemnified Leasdesk parties in Section 14, there are no third-party beneficiaries.
21.6 Relationship. The parties are independent contractors. These Terms do not create a partnership, joint venture, employment, or franchise.
21.7 Headings. Headings are for convenience only.
21.8 Order of precedence. If there is a conflict: signed DPA or order form (for its subject matter) controls over these Terms; these Terms control over marketing website copy.
22. Contact
Legal / Terms: legal@leasdesk.com
Privacy: privacy@leasdesk.com
Company: PixelPleno LTDA, CNPJ 62.416.625/0001-96, São Paulo, Brazil
Support: support@leasdesk.com